Shipping & returns

Aster.com.hk provides convenient and prompt delivery service.  Freeshipping and delivery areas divided to 2 categories.

Aster.com.hk provides FREE DELIVERY service upon purchase net amount $399 or above.

Shipping to: Hong Kong

*Please note: No delivery service for the off-shore island (included Discovery Bay, Ma Wan etc).

Shipping to: Mainland China & Macau 

* Tax excluded (Tax imposed on goods when transported across international borders)

* Products in liquid state or compressed gas will not deliver to these Countries.

* Final shipping charge may differ depending upon express quote

Aster.com.hk business hours from Monday to Friday, 9:30am-6pm (excluding public holidays, storm signal 8 and Black Rainstorm Signal).  We will process the order promptly while payment is verified.  Since order processing cut-off time at 5pm daily, and therefore payment verified beyond cut-off time will be proceeded by next business day afterwards. We do not responsible for the delays due to customers, custom tax, holidays and other international factors. However, we will try our best to complete your shipment.

Please provide accurate delivery information to make sure every order can reach the proper destination. Please note that our parcel requires a signature on delivery for your protection. Otherwise, the parcel must be accepted and signed by someone at your delivery address. An extra shipping charge will be charged from yours for the failure order caused by improper information.

If the parcel is returned to us due to recipient refuse to pay additional charge or tax, refuse to provide ID copy, unable to make import declarations or parcel refused by recipient.  If you want to redelivery, we will charge you the logistic fees (including two ways delivery fees) and 10% handling charge of the value of products.  If you want to refund, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. For details, please kindly refer to Customs & Tax and Undeliverable orders.

Since Custom Policies vary widely from Province/ Cities and it will be process randomly, your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you.  Aster.com.hk has no control over these policies and does not assume responsibility for order return caused by Custom policies.